The Company provides custom goods in a timely fashion.  In this regard, custom manufacture of your product commences once an order is placed.  All units are custom built and custom parts are ordered for each customer.  Accordingly, all sales are final.  Because every unit is custom built and custom parts are ordered for each unit, the Company cannot issue a full refund.  If you cancel an order that you place within 48 hours after you place it, we'll refund any deposit you make except a $500 cancellation fee. If you cancel the order after 48 hours, we will not be able to issue any refund and you will be charged the full amount.  This non-cancellation policy is absolute, and if a partial order has been shipped, you will not be able to cancel the remainder of the order.   By placing an order, you are warranting that you have studied and are familiar with all product specifications and accept the goods with the understanding that they conform to all requirements of space and design of the room in which the goods are ultimately to be housed.  The Company bears no liability whatsoever for attempted chargebacks or return of non-defective goods. 

LOST OR DAMAGED FREIGHT

All goods are shipped via common carrier FOB. Shipments of the Company’s products leave the factory in perfect condition.  While the Company assumes all freight charges, title to the goods passes to the CUSTOMER at the moment that possession is taken by the delivering carrier.  If a product is delivered short or in a damaged condition, it is the responsibility of the delivering carrier, and not the responsibility of the Company.  CUSTOMERS MUST TAKE CARE WHEN RECEIVING SHIPMENTS TO INSPECT THE CARTONS AND THE MERCHANDISE FOR DAMAGE BEFORE SIGNING THE DELIVERY RECEIPT.  IT IS THE RESPONSIBILITY OF THE CUSTOMER TO COMPLETELY UNPACK THE UNIT TO INSPECT FOR DAMAGE BEFORE ALLOWING THE DELIVERING DRIVER TO LEAVE.  IN THE EVENT OF ANY SHORTAGE OR DAMAGE, THE CUSTOMER MUST FULLY DESCRIBE SUCH SHORTAGE OR DAMAGE ON THE BILL OF LADING PRIOR TO SIGNING FOR RECEIPT OF THE SHIPMENT.  FURTHER, IF A PRODUCT IS FOUND TO BE DAMAGED AFTER BEING REMOVED FROM ITS CARTON, THE CUSTOMER SHOULD ASK THE CARRIER TO FILL OUT A CONCEALED DAMAGE REPORT.  IN THE EVENT OF ANY DAMAGE OR SHORTAGE, THE CUSTOMER SHOULD ALSO NOTIFY THE COMPANY IMMEDIATELY.  IF A SHORTAGE IS DETERMINED TO BE DUE TO OVERSIGHT OR BACKORDER, THE COMPANY WILL, AT ITS SOLE EXPENSE, SHIP THE MISSING PARTS AS SOON AS IT BECOMES AVAILABLE.  THE COMPANY DOES KEEP A STRICT INVENTORY OF ALL COMPONENT PARTS THAT ARE SHIPPED WITH EACH ORDER; ACCORDINGLY, WHILE THE COMPANY MAINTAINS A POLICY OF GIVING A GOOD FAITH BENEFIT OF THE DOUBT TO THE CUSTOMER IN REPLACING MISSING COMPONENT PARTS, THE COMPANY RESERVES THE RIGHT TO MAKE AN ULTIMATE DETERMINATION AS TO WHETHER A COMPONENT PART WAS SHORT UPON DELIVERY DUE TO AN OVERSIGHT OR BACKORDER.  IT IS IMPERATIVE THAT THE CUSTOMER TAKE HEED THAT FAILURE TO INDICATE ANY SUCH SHORTAGE OR DAMAGE ON THE BILL OF LADING OR TO REQUEST THAT THE CARRIER FILL OUT A ‘CONCEALED DAMAGE REPORT MAY RELIEVE THE CARRIER OF ALL LIABILITY AND RESULT IN THE CUSTOMER’S BEARING THE LOSS OF SHORTAGES OR DAMAGES INCURRED IN TRANSIT.  ACCORDINGLY, IT IS IMPERATIVE THAT THE CUSTOMER THOROUGHLY EXAMINE THE SHIPPED GOODS PRIOR TO ACCEPTANCE.

THE COMPANY IS NOT RESPONSIBLE FOR LOST OR DAMAGED FREIGHT.  FREIGHT CLAIMS MUST BE FILED AGAINST THE DELIVERING FREIGHT CARRIER NAMING THE COMPANY AS A THIRD-PARTY BENEFICIARY OF THE CLAIM.  DO NOT SEND DAMAGED PARTS OR UNITS BACK TO THE COMPANY FOR REPAIR OR REPLACEMENT.  UPON ACCEPTANCE BY THE FREIGHT CARRIER OF A CLAIM FILED BY A CUSTOMER DIRECTLY AGAINST IT AND INDEMNIFICATION FROM THE FREIGHT CARRIER’S INSURER, THE COMPANY WILL RESEND REPLACEMENT PARTS OR UNITS.

IF A CUSTOMER REFUSES DELIVERY OF A SHIPMENT FOR ANY REASON INCLUDING, BUT NOT LIMITED TO, RECEIPT OF A SHIPMENT CONTAINING A SHORTAGE IN PARTS, OR IF A SHIPMENT IS RETURNED TO THE COMPANY AS UNDELIVERABLE, THE COMPANY WILL NOT ACCEPT ANY RETURNED GOODS AND WILL NOT ISSUE ANY REFUND.  FURTHER, THE COMPANY WILL AGGRESSIVE CONTEST ANY ATTEMPTED CHARGEBACK INCLUDING ATTEMPTED CHARGEBACKS FOR RECEIPT OF A SHIPMENT CONTAINING A SHORTAGE IN PARTS.  IN THE EVENT THAT A SHIPMENT IS REFUSED OR RETURNED UNDELIVERABLE, THE COMPANY WILL CHARGE THE CUSTOMER FOR ANY ADDITIONAL FREIGHT CHARGES THAT ARE INCURRED, INCLUDING ADDITIONAL FREIGHT CHARGES FOR SUBSEQUENT SHIPMENTS OF AN ORDER TO A MODIFIED OR CORRECTED ADDRESS.

WARRANTIES

All of the Company’s units contain an express 30-day warranty on all non-consumable parts.  The customer has 30 days from the date of delivery to send back any broken components.  In the event that any component does break within 30 days from the date of delivery, the customer must send back the broken component only, and the Company will replace the broken component.  DO NOT SEND THE ENTIRE UNIT BACK TO THE COMPANY FOR REPAIR.  The warranty against component breakage contained in this paragraph does not extent to component parts that wear out, to wit:  light bulbs, fans, and carbon filters.  Upon the expiration of the 30-day warranty provided by the Company against component breakage, product components shall continue to carry the manufacturer’s warranty and claims based on such extended warranties should be made directly through the manufacturer.

This web site and the advertisements appearing hereon fully detail the Company’s products to the best of the Company’s ability.  The Company warrants that the products which are offered on its web site are clearly and accurately photographed and are described and demonstrated with as much precision as is practicable.  Accordingly, the Company is not responsible and can not be held liable for buyer’s remorse based on any misunderstandings a customer may have about the Company’s products’ design or function. 

The Company includes a Hydroponics Basics booklet with every unit, as well as written instructions for the use of individual components.  The Company maintains a policy of providing continuing free technical support by telephone throughout the life of its products.  The Company reserves the right to refuse to provide such technical support if, in its sole discretion, it determines that a customer is abusive, harassing, or unduly burdensome. 

The Company expressly disclaims all liability for personal injury or property damage resulting from the use of our units. 

By accepting a unit from the Company, the customer warrants to exercise all reasonable care to abide by the following common sense guidelines in the use of the product:

1)  Ensure that there is a space of at six inches 6 between the top of the plants and the light, to avoid risk of fire;
2)  Keep all exhaust and intake fans  running at all times 24 hours a day, 7 days a week in order to prevent heat build-up;
3)  Do not stick fingers in or near the fans;
4)  Ensure that leaves are kept clear of fans;
5)  Do not overload electrical outlets by plug-in of too many devices;
6)  Do not allow the unit to run out of water;
7)  Do not operate the unit in extreme hot or cold environments i.e., the unit should be operated at ambient    temperatures between 30°F and 110°F;
8)  Do not operate the unit in or around water spray, rain or ground water.

ALL OF THE COMPANY’S PRODUCTS ARE SOLD FOR THE EXCLUSIVE PURPOSE OF GROWING CULINARY HERBS, FRUITS AND VEGETABLES ONLY.  THESE ITEMS ARE MEANT TO BE USED IN ACCORDANCE WITH ALL APPLICABLE LAWS OF YOUR COUNTRY OR REGION.  IT IS EXPRESSLY FORBIDDEN TO USE ANY PRODUCT OBTAINED FROM THIS WEB SITE IN AN ILLEGAL MANNER, OR A MANNER OTHER THAN WHAT THE PRODUCT WAS INTENDED FOR.  IT IS ILLEGAL TO USE PRODUCTS PURCHASED FROM THIS SITE TO GROW ILLEGAL PLANTS SUCH AS CANNABIS AND THE USE THEREFOR IS STRICTLY FORBIDDEN.  THE COMPANY DOES NOT ENDORSE THE GROWING OF ILLEGAL PLANTS AND EXPRESSLY RESERVES ITS RIGHT NOT TO SELL ITS PRODUCTS TO CUSTOMERS WHO MAKE KNOWN THAT THEIR INTENT IS TO USE THE PRODUCT FOR ILLEGAL PURPOSES.  THE COMPANY HIGHLY DISCOURAGES CUSTOMERS FROM MAKING VERBAL OR WRITTEN INQUIRY PERTAINING TO THE GROWING OF ILLEGAL CROPS AND SHALL NOT RESPOND TO ANY SUCH INQUIRIES.  THE CUSTOMER WARRANTS TO USE ALL THE COMPANY’S PRODUCTS FOR THEIR INTENDED PURPOSE AND EXPRESSLY INDEMNIFIES THE COMPANY FROM ANY AND ALL LIABILITY ARISING FROM THE MISUSE, OR ILLEGAL USE, OF THE COMPANY’S PRODUCTS.