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ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Company reserves the right at any time after receipt of your order to accept or decline your order for any reason or for no reason at all.
INTERNATIONAL ORDERS
For all orders which are shipped outside of the United States, the customer is responsible for and all international duties, tariffs and/or import fees which may be imposed. No order may be cancelled or charged back as a result of the imposition of any international duties, tariffs and/or import fees. As an international customer, you acknowledge sole and full responsibility for all international duties, tariffs and/or import fees, and understand and expressly agree that the Company will not issue any refund under any circumstances because of circumstances relating, directly or indirectly, to the imposition of any such international duties, tariffs and/or import fees.
International Orders Only - (Outside US & Canada)
When your order is verified we will contact you with the "Freight Charges" for your destination. Once you have accepted and paid these freight charges your order will be processed and shipped.
Please go to International Freight Charges to fill out the form and make payment to complete your order.
TYPOGRAPHICAL ERRORS AND PRICING POLICY
In the event a product is listed at an incorrect price due to a typographical error, entry error or error in pricing information received from our suppliers, The Company shall have the right to refuse or cancel any orders placed for said products. The Company reserves the right to cancel your order for any reason or for no reason at all. The Company is not responsible for incorrect photographs or images – such images are intended to be representative only. Actual product may vary in color, shape or form.
SALES TAX
The Company withholds applicable sales tax for orders to be delivered to addresses within British Columbia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other location.
MARKETING AND ORDER COMMUNICATION
When you place an order with the Company, you agree that we have collected your e-mail address for the sole purposes of communicating order status with you and sending you occasional e-mail about product promotions or special offerings. You have the ability to UNSUBSCRIBE to all promotional e-mail if you decide you do not want to receive this type of information. As per our privacy policy, we never give out or sell your information to any third party. Your information stays with us securely and will not be sold.
The Company reserves the right to cancel any order for any reason. We will not ship to addresses other than a registered billing address, and will cancel all suspicious orders without notice.
REFUND POLICY
The Company provides custom goods in a timely fashion. In this regard, custom manufacture of your product commences once an order is placed. All units are custom built and custom parts are ordered for each customer. Accordingly, all sales are final. Because every unit is custom built and custom parts are ordered for each unit, the Company cannot issue a full refund. If you cancel an order that you place within 48 hours after you place it, we'll refund any deposit you make except a $500. cancellation fee. If you cancel the order after 48 hours, we will not be able to issue any refund and you will be charged the full amount. This non-cancellation policy is absolute, and if a partial order has been shipped, you will not be able to cancel the remainder of the order. By placing an order, you are warranting that you have studied and are familiar with all product specifications and accept the goods with the understanding that they conform to all requirements of space and design of the room in which the goods are ultimately to be housed. The Company bears no liability whatsoever for attempted chargebacks or return of non-defective goods.
LOST OR DAMAGED FREIGHT
All goods are shipped via common carrier FOB. Shipments of the Company’s products leave the factory in perfect condition. While the Company assumes all freight charges, title to the goods passes to the CUSTOMER at the moment that possession is taken by the delivering carrier. If a product is delivered short or in a damaged condition, it is the responsibility of the delivering carrier, and not the responsibility of the Company. CUSTOMERS MUST TAKE CARE WHEN RECEIVING SHIPMENTS TO INSPECT THE CARTONS AND THE MERCHANDISE FOR DAMAGE BEFORE SIGNING THE DELIVERY RECEIPT. IT IS THE RESPONSIBILITY OF THE CUSTOMER TO COMPLETELY UNPACK THE UNIT TO INSPECT FOR DAMAGE BEFORE ALLOWING THE DELIVERING DRIVER TO LEAVE. IN THE EVENT OF ANY SHORTAGE OR DAMAGE, THE CUSTOMER MUST FULLY DESCRIBE SUCH SHORTAGE OR DAMAGE ON THE BILL OF LADING PRIOR TO SIGNING FOR RECEIPT OF THE SHIPMENT. FURTHER, IF A PRODUCT IS FOUND TO BE DAMAGED AFTER BEING REMOVED FROM ITS CARTON, THE CUSTOMER SHOULD ASK THE CARRIER TO FILL OUT A CONCEALED DAMAGE REPORT. IN THE EVENT OF ANY DAMAGE OR SHORTAGE, THE CUSTOMER SHOULD ALSO NOTIFY THE COMPANY IMMEDIATELY. IF A SHORTAGE IS DETERMINED TO BE DUE TO OVERSIGHT OR BACKORDER, THE COMPANY WILL, AT ITS SOLE EXPENSE, SHIP THE MISSING PARTS AS SOON AS IT BECOMES AVAILABLE. THE COMPANY DOES KEEP A STRICT INVENTORY OF ALL COMPONENT PARTS THAT ARE SHIPPED WITH EACH ORDER; ACCORDINGLY, WHILE THE COMPANY MAINTAINS A POLICY OF GIVING A GOOD FAITH BENEFIT OF THE DOUBT TO THE CUSTOMER IN REPLACING MISSING COMPONENT PARTS, THE COMPANY RESERVES THE RIGHT TO MAKE AN ULTIMATE DETERMINATION AS TO WHETHER A COMPONENT PART WAS SHORT UPON DELIVERY DUE TO AN OVERSIGHT OR BACKORDER. IT IS IMPERATIVE THAT THE CUSTOMER TAKE HEED THAT FAILURE TO INDICATE ANY SUCH SHORTAGE OR DAMAGE ON THE BILL OF LADING OR TO REQUEST THAT THE CARRIER FILL OUT A ‘CONCEALED DAMAGE REPORT MAY RELIEVE THE CARRIER OF ALL LIABILITY AND RESULT IN THE CUSTOMER’S BEARING THE LOSS OF SHORTAGES OR DAMAGES INCURRED IN TRANSIT. ACCORDINGLY, IT IS IMPERATIVE THAT THE CUSTOMER THOROUGHLY EXAMINE THE SHIPPED GOODS PRIOR TO ACCEPTANCE.
THE COMPANY IS NOT RESPONSIBLE FOR LOST OR DAMAGED FREIGHT. FREIGHT CLAIMS MUST BE FILED AGAINST THE DELIVERING FREIGHT CARRIER NAMING THE COMPANY AS A THIRD-PARTY BENEFICIARY OF THE CLAIM. DO NOT SEND DAMAGED PARTS OR UNITS BACK TO THE COMPANY FOR REPAIR OR REPLACEMENT. UPON ACCEPTANCE BY THE FREIGHT CARRIER OF A CLAIM FILED BY A CUSTOMER DIRECTLY AGAINST IT AND INDEMNIFICATION FROM THE FREIGHT CARRIER’S INSURER, THE COMPANY WILL RESEND REPLACEMENT PARTS OR UNITS.
IF A CUSTOMER REFUSES DELIVERY OF A SHIPMENT FOR ANY REASON INCLUDING, BUT NOT LIMITED TO, RECEIPT OF A SHIPMENT CONTAINING A SHORTAGE IN PARTS, OR IF A SHIPMENT IS RETURNED TO THE COMPANY AS UNDELIVERABLE, THE COMPANY WILL NOT ACCEPT ANY RETURNED GOODS AND WILL NOT ISSUE ANY REFUND. FURTHER, THE COMPANY WILL AGGRESSIVE CONTEST ANY ATTEMPTED CHARGEBACK INCLUDING ATTEMPTED CHARGEBACKS FOR RECEIPT OF A SHIPMENT CONTAINING A SHORTAGE IN PARTS. IN THE EVENT THAT A SHIPMENT IS REFUSED OR RETURNED UNDELIVERABLE, THE COMPANY WILL CHARGE THE CUSTOMER FOR ANY ADDITIONAL FREIGHT CHARGES THAT ARE INCURRED, INCLUDING ADDITIONAL FREIGHT CHARGES FOR SUBSEQUENT SHIPMENTS OF AN ORDER TO A MODIFIED OR CORRECTED ADDRESS.
WARRANTIES
All of the Company’s units contain an express 30-day warranty on all non-consumable parts. The customer has 30 days from the date of delivery to send back any broken components. In the event that any component does break within 30 days from the date of delivery, the customer must send back the broken component only, and the Company will replace the broken component. DO NOT SEND THE ENTIRE UNIT BACK TO THE COMPANY FOR REPAIR. The warranty against component breakage contained in this paragraph does not extent to component parts that wear out, to wit: light bulbs, fans, and carbon filters. Upon the expiration of the 30-day warranty provided by the Company against component breakage, product components shall continue to carry the manufacturer’s warranty and claims based on such extended warranties should be made directly through the manufacturer.
This web site and the advertisements appearing hereon fully detail the Company’s products to the best of the Company’s ability. The Company warrants that the products which are offered on its web site are clearly and accurately photographed and are described and demonstrated with as much precision as is practicable. Accordingly, the Company is not responsible and can not be held liable for buyer’s remorse based on any misunderstandings a customer may have about the Company’s products’ design or function.
The Company includes a Hydroponics Basics booklet with every unit, as well as written instructions for the use of individual components. The Company maintains a policy of providing continuing free technical support by telephone throughout the life of its products. The Company reserves the right to refuse to provide such technical support if, in its sole discretion, it determines that a customer is abusive, harassing, or unduly burdensome.
The Company expressly disclaims all liability for personal injury or property damage resulting from the use of our units.
By accepting a unit from the Company, the customer warrants to exercise all reasonable care to abide by the following common sense guidelines in the use of the product:
1) Ensure that there is a space of at six inches 6 between the top of the plants and the light, to avoid risk of fire;
2) Keep all exhaust and intake fans running at all times 24 hours a day, 7 days a week in order to prevent heat build-up;
3) Do not stick fingers in or near the fans;
4) Ensure that leaves are kept clear of fans;
5) Do not overload electrical outlets by plug-in of too many devices;
6) Do not allow the unit to run out of water;
7) Do not operate the unit in extreme hot or cold environments i.e., the unit should be operated at ambient temperatures between 30°F and 110°F;
8) Do not operate the unit in or around water spray, rain or ground water.
ALL OF THE COMPANY’S PRODUCTS ARE SOLD FOR THE EXCLUSIVE PURPOSE OF GROWING CULINARY HERBS, FRUITS AND VEGETABLES ONLY. THESE ITEMS ARE MEANT TO BE USED IN ACCORDANCE WITH ALL APPLICABLE LAWS OF YOUR COUNTRY OR REGION. IT IS EXPRESSLY FORBIDDEN TO USE ANY PRODUCT OBTAINED FROM THIS WEB SITE IN AN ILLEGAL MANNER, OR A MANNER OTHER THAN WHAT THE PRODUCT WAS INTENDED FOR. IT IS ILLEGAL TO USE PRODUCTS PURCHASED FROM THIS SITE TO GROW ILLEGAL PLANTS SUCH AS CANNABIS AND THE USE THEREFOR IS STRICTLY FORBIDDEN. THE COMPANY DOES NOT ENDORSE THE GROWING OF ILLEGAL PLANTS AND EXPRESSLY RESERVES ITS RIGHT NOT TO SELL ITS PRODUCTS TO CUSTOMERS WHO MAKE KNOWN THAT THEIR INTENT IS TO USE THE PRODUCT FOR ILLEGAL PURPOSES. THE COMPANY HIGHLY DISCOURAGES CUSTOMERS FROM MAKING VERBAL OR WRITTEN INQUIRY PERTAINING TO THE GROWING OF ILLEGAL CROPS AND SHALL NOT RESPOND TO ANY SUCH INQUIRIES. THE CUSTOMER WARRANTS TO USE ALL THE COMPANY’S PRODUCTS FOR THEIR INTENDED PURPOSE AND EXPRESSLY INDEMNIFIES THE COMPANY FROM ANY AND ALL LIABILITY ARISING FROM THE MISUSE, OR ILLEGAL USE, OF THE COMPANY’S PRODUCTS.
The Company will utilize its best efforts to build and ship all units in a reasonably timely manner. Customer understands and agrees that all units are custom built per order. While most units ship in 7-12 days from the date that payment is received, it could take up to 6-8weeks, or more, to ship special order and out of stock items. In addition to the preparation time for completion of your custom order prior to shipment, allow for up to five 5 days for crating and transit time for delivery of your order. The Company’s Refund Policy see above expressly applies to all orders, including special orders which require more than 1-2 weeks to complete and ship.
DISCLAIMER OF WARRANTY
IF GOODS ARE BEING PURCHASED FOR EXPORT, THE PURCHASER IS RESPONSIBLE FOR OBTAINING EXPORT DOCUMENTATION FROM THE FEDERAL GOVERNMENT. IN ADDITION, WARRANTIES ON EXPORTED PRODUCT MAY VARY, AND MAY EVEN BE NULL AND VOID. ANY AND ALL LIABILITIES ARE ONLY FOR THE PRODUCTS PURCHASED. THIS WEB SITE AND THE INFORMATION PROVIDED HEREIN ARE PROVIDED AS IS WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT POSSIBLE PURSUANT TO THE APPLICABLE LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OR OTHER VIOLATION OF RIGHTS. THE COMPANY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE MATERIALS OR PRODUCTS ON THIS SITE OR ANY SITES LINKED TO THIS SITE. WE RESERVE THE RIGHT TO REFUSE ANY ORDER FOR ANY REASON WE DEEM APPROPRIATE.
LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL GROWNINDOOR.COM BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, HARM TO EQUIPMENT ANDOR PERSONAL INJURY OR DEATH, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE, EVEN IF THE COMPANY’S AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF YOUR USE OF MATERIALS FROM THIS SITE RESULT IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF ANY ITEM, YOU ASSUME ANY COST THEREOF. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
PROMOTIONS
The Company maintains a free nutrients for a year promotion. This means that the customer will receive one package of nutrients at the time their unit is shipped. Additionally, customers can receive more nutrients free of charge for up to one year from the date of the original order. There is a $15 per package shipping and handling charge which must be prepaid before additional nutrients are shipped.
The Company maintains a free mini-herb dryer promotion as a perquisite as to all orders in an amount greater than $1,200, exclusive of shipping and handling charges, which consist of units involving motor freight such as PC Grow Boxes and AeroGardens.
All company promotions are subject to cancellation at any time and for any reason. Company promotions are understood to consist of goods which are provided gratuitously to customers, with neither benefit to the Company nor detriment to the customer; as such, customer understands and agrees that it has no recourse against the Company whatsoever as a result of the cancellation of any promotion.
TRANSMISSIONS
Any material, information or idea you transmit to or post on this site by any means will be treated as non-confidential and non-proprietary, and may be disseminated or used by the Company for any purpose whatsoever. All personal data provided to the Company will be handled in accordance with the Privacy Policy contained herein. You are prohibited from posting or transmitting to or from this site any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any other material that could give rise to any civil or criminal liability under the law. 
